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General Terms and Conditions for Purchases in the Online Shop at www.nordblanc-shop.at
Through this e-shop, the customer can order the goods presented. The General Terms and Conditions of NORD E-COM B.V. are presented below.
1. Supplier and contracting party
The contractual partner for all orders placed at www.nordblanc-shop.at is:
NORD E-COM B.V.
Staringstraat 28-H
1054 VR Amsterdam
NETHERLAND
RSIN : 860938293
USt.Id.: NL860938293B01
Geschäftsführer: Michaela Motyčková
1. Scope of application
(1) These General Terms and Conditions for the Sale of Goods on the Internet (hereinafter "Terms and Conditions") of the company NORD E-COM B.V. (hereinafter "Seller") regulate the mutual rights and obligations of the Seller and the Buyer, which are established on the basis of a purchase contract (hereinafter "Purchase Contract") concluded via the Seller's e-shop at www.nordblanc-shop.at (hereinafter "e-shop").
(2) The Buyer within the meaning of these Terms and Conditions can only be a consumer (hereinafter " Customer "). The goods are only sold for private use in quantities customary in the household.
Consumers within the meaning of these Terms and Conditions are natural persons who conclude contracts for a purpose that can predominantly be attributed neither to their commercial nor to their professional activity.
(3) The purchase of goods shall be made exclusively on the basis of these AGB. If an individual purchase contract is concluded with the customer, this shall take precedence over these AGB in those parts in which such an individual purchase contract contradicts the AGB.
2. Storage of the AGB and the order data
(1) The customer can view these AGB at www.nordblanc-shop.at. These AGB are also sent by e-mail with the order confirmation. Furthermore, the customer can print out or save this document by using the usual function of his Internet browser. To open pdf files, the free programme Adobe Reader (www.adobe.de) is required or comparable programmes that can handle the pdf format.
(2) The customer can also archive the data of the order by using the data summarised on the last page of the order process in the e-shop with the help of the functions of his Internet service program (browser). In addition, after completing the order, the customer receives an automatic order confirmation by e-mail, which once again contains the data of the order placed and the AGB and can be easily printed out or saved with the e-mail programme.
3. Contract language
The contract is concluded in German.
4. Ordering process and conclusion of the contract
(1) The offers and the presentation of the goods on www.nordblanc-shop.at do not constitute a legally binding offer but a non-binding online catalogue and is therefore to be regarded as an invitation to order. Only the customer's order constitutes a binding offer which the seller can accept.
(2) The customer can take a closer look at the desired goods without obligation by clicking on them and read the corresponding information. The goods can be placed in the shopping basket by clicking on the button "Add to shopping basket". The customer can view the contents of the shopping basket at any time by clicking on the shopping basket symbol at the top right of the browser window. There, the desired quantity can be changed or the goods can be deleted from the shopping basket again. The customer initiates the ordering process by clicking the "Checkout" button.
At their own discretion, the customer can register and create a customer account or continue without registering and place the order. In doing so, the customer is requested to provide mandatory information (highlighted in bold), without which no purchase contract can be concluded and/or registration can be carried out. The customer then selects the shipping method and payment method. Finally, on the last page, the customer can check his/her data and order once again and change them if necessary. This enables the customer to identify any mistakes made when entering the data in the order. The customer can jump back at any time and correct his entries or cancel the order process by closing the browser window.
By clicking the button "Order subject to payment", the customer makes a binding offer to purchase and agrees to these AGB. This order constitutes an offer to the seller to conclude a purchase contract.
The customer will then receive an e-mail confirming receipt of the order, a summary of the order and the current version of the AGB and the cancellation policy.
A binding contract is concluded upon receipt of this order confirmation.
5. Customer account
(1) The customer may, at his free discretion, register and set up an account which will be secured with a user name and password. The customer shall ensure that his password is kept secret. The Seller is entitled to terminate the customer account at any time, in particular if it is not used for a longer period of time or is misused. The customer account will be deleted immediately upon the customer's request.
(2) After the customer account has been set up and until it is deleted, access via this account can be used for the customer's next orders via the e-shop, which speeds up the completion of the selected data for ordering.
6. Right of revocation
(1) Legal right of withdrawal
Consumers (natural persons who conclude contracts for a purpose that can predominantly be attributed neither to their commercial nor to their professional activity) have a statutory right of withdrawal.
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Right of withdrawal You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must send us, NORDBLANC (NORD E-COM BV) Ales Cipka Reimergasse 7 934 37 Furth im Wald DEUTSCHLAND E-Mail: info@nordblanc-shop.at by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. Consequences of withdrawal: If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods to us, whichever is the earlier. You must return the goods to us at the address given in this cancellation policy or hand them over there without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
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Sample cancellation form If you wish to cancel the contract, please complete this form and return it to: NORDBLANC (NORD E-COM BV) Ales Cipka Reimergasse 7 934 37 Furth im Wald DEUTSCHLAND E-Mail: info@nordblanc-shop.atI/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*) — Ordered on (*)/ received on (*): — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if notice is given on paper): — Date: (*) Delete where inapplicable. |
(2) The right of withdrawal does not apply to
– Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- contracts for the delivery of goods which can spoil quickly or whose expiry date would be quickly exceeded,
- contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
- contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
- contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
7. Prices, shipping costs and returns
(1) The prices stated in the e-shop in euros include the statutory value added tax and other price components (e.g. transport and packaging costs, costs for payment by cash on delivery) and do not include shipping costs.
Should new prices be displayed in the e-shop, the previous prices of the goods shall automatically become invalid, unless the customer ordered the goods while the original price was still valid.(2) The shipping costs are as follows:
12 Euro for order and delivery within Germany
12 Euro for order and delivery within Austria
Above a total value of 150 euros, the seller bears the shipping costs.
(3) The direct costs of returning the goods shall be borne by the customer. Before the order is placed, the customer will be informed of the shipping and packaging costs (and any associated charges).
Vor der Bestellung wird der Kunde über den Versand- und Verpackungskosten (und eventuelle zugehörige Gebühren) informiert.
8. Payment
The purchase price and any associated charges payable on delivery of the goods may be paid by the customer as follows:
(1) Instant payments, payments by SEPA and credit card are processed via the service provider "Adyen GmbH" (address: Hackescher Markt 4, Gebäude 44, 10178 Berlin), which is integrated in the e-shop. The contractual relationship between Adyen and its customers is governed exclusively by Adyen's terms of use. Further information on Adyen can be found on the Adyen homepage: https://www.adyen.com/de_DE/.
(2) Bank transfer to the seller's bank account NL95 BUNQ 2044 3364 05, BIC: BUNQNL2AXXX managed by BUNQ.
(3) The customer agrees to receive invoices in electronic form.
9. Delivery conditions and reservation of self-delivery
(1) Delivery is only made within Germany and Austria. The delivery is carried out by DPD.
(2) The delivery time is, unless otherwise stated in the offer:
Germany 3-5 days
Austria 3-5 days
(3) The Seller shall deliver the goods by a carrier chosen by the Seller to the address specified by the Customer in the order, unless otherwise agreed. Personal collection of the goods or their delivery to another address is not possible. Unless the type of package is agreed, the seller shall package the goods in the usual manner or as necessary to protect and preserve the goods during transport and storage.
(4) If an ordered good is not deliverable because the seller is not supplied with this good by the supplier through no fault of his own, the seller is entitled to withdraw from the contract.
In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of comparable goods. If no comparable goods are available or if the customer does not wish to receive comparable goods, the seller will immediately reimburse the customer for any services already rendered.
(5) Further rights and obligations of the parties in connection with the transport of goods may, if necessary, be set out in the Seller's special terms and conditions of delivery, which shall be made available to the Customer.
10. Retention of title
The goods delivered to the customer shall remain the property of the seller until the purchase price for such goods has been paid in full.
11. Transport damage
In the event that an incomplete or visibly damaged delivery is handed over, the customer is entitled to refuse acceptance of the goods.
If goods are delivered with obvious transport damage, such faults should be claimed immediately from the deliverer so that the seller can assert claims against the supplier or the transport insurance. It is also helpful to contact the seller as soon as possible.
Failure to make a complaint or to contact the seller has no consequences for the customer's statutory warranty rights.
12. Warranty
The statutory warranty rights apply to the goods offered in the e-shop.
13. Data protection
All personal data collected shall be used and processed exclusively within the framework of the applicable data protection laws in accordance with the Seller's data protection declaration.
14. Alternative dispute resolution according to Art. 14 para. 1 ODR regulation and § 36 VSBG (German law on the settlement of disputes)
The European Commission provides a platform for online dispute resolution (OS), which the customer can find under the link to the platform of the European Commission . The Seller is not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
15. Final Provisions
(1) Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The invalid provision shall be replaced by the relevant statutory provisions shall apply.
(2) The contractual relations shall be governed by the law of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods and any other intergovernmental agreements shall not apply. However, this choice of law shall only apply to the customer as a consumer insofar as it does not deprive him of the protection granted by mandatory provisions of the law of the state in which he has his habitual residence.
(2) The customer agrees that contract-related communication may take place in electronic form.
(3) These AGB may be updated or amended from time to time. The current version of the AGB can be viewed at any time at www.nordblanc-shop.at.
Stand: 1.7.2022
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